I don’t really know where to start and how to thank Mark enough.

On the 4 th April it was with a heavy heart and many tears now time to say goodbye to Casey our beloved family member and best friend of the past 14.5 years.

Casey was comforted by her best friend Lilly and our family who loved her so much. She filled our lives with daily joy, and all she ever really needed was lots of cuddles and love, food, and long walks in the woods. We keep with us many fond memories of Casey, from day to day company, holidays as a family with her just chilling, walking, and the odd pub lunch where she would enjoy a chip, crisp and a cool drink of water. She was one in a million and we miss her every day.

Having met Mark for the first time there was immediately a sincere presence of compassion and empathy, and he discussed everything in detail in a warm caring way which immediately reassured us all we were making the correct decision, albeit possibly one of the hardest we have had to make.

Mark was so calm, and nothing felt rushed or pressured. He was explaining how everything would work and gave us ample family quiet time after the passing to say goodbye to Casey before she was wrapped delicately in a blanket like a sleeping puppy and was carefully taken to Marks car.

We knew she was in safe hands, now at peace and Mark would take great care of her.

The compassion and empathy shown not just on the day but in the following days when Mark returned with her ashes along with a card, some forget me not seeds, and a paw print which is framed and sits in pride of place in our home. Thank you to Mark, Rebecca, and Shelley.

I will always be so grateful to Mark for making her last few moments so peaceful and would certainly recommend to people facing similar decisions.

Thank you for everything.